access ˈækˌses доступ
allocate ˈæləˌkeɪt выделять
compatible kəmˈpætəbəl совместимый
delete dɪˈliːt удалить
display dɪˈspleɪ дисплей
duplicate ˈduːplɪkət дублировать
failure ˈfeɪljər недостаточность
figure out ˈfɪgjər ˈæʊt выяснить
ignore ɪgˈnɔr игнорировать
search ˈsərtʃ поиск
shut down ˈʃət ˈdæʊn неисправность
warning ˈwɔrnɪŋ предупреждение

1. access n., the ability or right to enter or use; v., to obtain; to gain entry
a. You can’t gain access to the files unless you know the password.
b. We accessed the information on the company’s web site.


2. allocate v., to designate for a specific purpose
a. The office manager did not allocate enough money to purchase software.
b. The software architect did not allocate enough memory for the sound card to work in your computer.


3. compatible adj., able to function together
a. This operating system is not compatible with this model computer.
b. Users of software applications want new versions to be compatible with current versions.


4. delete v., to remove; to erase
a. The technicians deleted all the data on the disk accidentally.
b. This button on the keyboard deletes the characters from the screen.


5. display n., what is visible on a monitor; v., to show
a. The light on the LCD display is too weak.
b. The accounting program displays a current balance when opened.


6. duplicate v., to produce something equal; to make identical
a. I think the new word processing program will duplicate the success of the one introduced last year.
b. Before you leave, please duplicate that file by making a copy on the CD-ROM.


7 failure n., an unsuccessful work or effort
a. Your failure to inform us about the changed password cost the company a day’s work.
b. The repeated failure of her printer baffled the technician.


Lessons 6-10 Office Issues Lesson 6 Computers

Words in Context: 1. shut down 2. warning 3, figure out 4. access 5. search 6. deleted 7. duplicate 8. ignore 9. display 10. failed 21. allocate 22. compatible

Word Practice: 1. С 2. A 3. A 4. D 5. A 6. С 7. В 8. С 9. D 10. A 11. В 12. В 13. В 14. В 15. С 16. В 17. А 18. D 19. С 20. С 21. D 22. В 23. D

8. figure out v., to understand; to solve
a. By examining all of the errors, the technicians figured out how to fix the problem.
b. We figured out that it would take us at least ten minutes to download the file.


9. ignore v., not to notice; to disregard
a. When the director is working at the computer, she ignores everything around her.
b. Don’t ignore the technician’s advice when connecting cables.


10. search n., investigation; v., to look for
a. Our search of the database produced very little information.
b. The computer searched for all names that began with W.


11. shut down v., to turn off; to cease operations
a. Please shut down the computer before you leave.
b. We always shut down the air conditioning system on the weekend.


12 warning n., an alert to danger or problems
a. The red flashing light gives a warning to users that the battery is low.
b. Flashing images on a web page are warnings to attract users’ attention.




Read the following passage and write the words in the blanks below. access deleted failed search allocate display figure out shut down
compatible duplicate ignore warning


When I try to (1)___________ my computer, a (2)________________ pops up that says "Low Memory.” From there, I can’t (3)_________________ what to do. The computer won’t let me (4)_________________ any of my files, so I can’t (5 )________________ for those that I could delete.

I’ve already (6)___________________ all of my (7)_______________ files, and I can’t believe that my remaining files are using up so much memory.

I’d be happy to (8)______________ the computer’s warning, but I have no option, since the (9)___________________ is frozen on this message. Do you think I’ve (10)____________________ to understand something about the operations of this computer? If you can, would you please (11)___________________ a few minutes in your busy schedule to help me solve this dilemma? As I said before, I’m sure that my software is (12)____________________ and is not the source of this problem.

Word Families.



To gain access to the computer lab, all users must have a valid ID.



Internet cafes allow you to access your web-based e-mail account.



The staff assistant always keeps the door to her office open to show she is accessible.



Marla didnt allocate enough time to train the new hires on our computer systems.



A different allocation of resources could certainly strengthen the R&D department.



The allocated money was never spent on new monitors.



If we work hard, we can duplicate last years sales records for computers.



Dont worry, 1 have a duplicate on my hard drive.



His success at our company was based on the duplication of management techniques he had used elsewhere in his career.



The power failure caused the system to shut down.



We failed to tell you that your records were deleted.



Everyone can make a mistake. Even a computer is fallible.



Unfortunately, she ignored the warning about the virus.



His ignorance of this word processing program surprised everyone.



The ignored computer glitch caused the database to function improperly.



We were warned that our e-mail was not private.



The warning was written on the box.



The warning signs were all there; we should have paid attention to them.




Part 1 Photo

Look at the picture and listen to the sentences. Choose the sentence that best describes the picture.

Number 1. Look at the picture marked Number 1.


(A) The computers are in the display window.
(B) The duplicate photos are on the table.
(C) The computers are shut down.
(D) The programs are deleted.


Part 2 Question-Response


Listen to the question and the three responses. Choose the response that best answers the question.

Part 2: Question-Response Number 2.


Have you shut down your computer yet?


(A) It’s still on.
(B) I just got my computer last week.
(C) Here’s the showdown.

2 .A, B, C,    


Number 3.
Do you want to duplicate it, or delete it?
(A) Oh, I definitely need a copy.
(B) I’ll do it double time.
(C) Deleted files go into the recycle bin.

 3. A, B, C 


Part 3 Conversation


Listen to the dialogue. Then read each question and choose the best response.

Part 3: Conversation

Numbers 4 through 6 relate to the following conversation.

[M] I can’t figure this out. When I tried to access my e- mail program, the monitor went black.

[W] It sounds like there’s a problem with the display.

[M] Let me shut down the computer and then try one more time.

[W] If that fails to work, you should call in a repairperson right away. You shouldn’t ignore a problem like this.

4. What happens when the man tries to access his e-mail?

(A) The computer shuts down.

(B) A warning appears on the screen.
(C) He hears a beeping noise.
(D) The screen turns black,


5. What will the man do now?
(A) Turn off the computer.
(B) Get a new monitor.
(C) Use a different program.
(D) Wait some more time.


6. What does the woman suggest doing?
(A) Working harder.
(B) Taking the computer back to the store.
(C) Calling someone to fix the computer.
(D) Ignoring the problem.

Part 4 Talk


Listen to the talk. Then read each question and choose

7. What does the speaker suggest that listeners do?
(A) Buy his software.
(B) Read the manual.
(C) Figure out the program by tinkering with it.
(D) Consult the competitor’s manual to check for compatibility.


8. What problems could users face?
(A) Their warranties could be invalidated.
(B) Their warning systems could malfunction.
(C) Their computers could shut down without warning.
(D) Their manuals could be inaccurate. 


9. What does the speaker recommend doing with files?
(A) Reading them.
(B) Accessing them.
(C) Deleting them.
(D) Copying them. 





Part 5 Incomplete Sentences


Choose the word that best completes the sentence.



10. In order to_____your e-mail messages, you must type in your password.


(A) access 

(B) accessible

(C) accessed

(D) accessibility


11. After reviewing the schedule, I realized we had not____________enough time for the software training.


(A) allocate
(B) allocated

(C) allocating

(D) allocation


12. The computer staff is responsible for making sure all system files are____________ .


(A) duplication 
(B) duplicated 

(C) duplicator

(D) duplicate


13.____________to examine the capabilities of the computer carefully has cost us a lot of time and money.


(A) Fall
(B) Failure

(C) Failed

(D) Fallible


14. She______________ the warning that the hard drive was full, and consequently they were unable to save the test data.


(A) ignore 
(B) ignored

(C) ignoring

(D) ignorant

15. The computer will____________ you to save your work before quitting.


(A) warning
(B) warned
(C) warn
(D) warns

Part 6 Text Completion




To; All Office Staff
From: IT Department
Re: Avoiding Computer Problems


We are here to help you with any problems you may have with your computer. Please make our job easier by observing the following guidelines.
• If you have problems seeing the 16 check to make sure that your monitor is turned on.
• If your computer crashes, write down any warning message that appears. We can 17 a problem more easily if we have this information.
• Please do not install any new software without our approval. Some software is not compatible with what is already on the computer and can cause problems.
• Some parts of the company web site are 18 without a password. If you need a password, please let us know and we will assign you one.
16. (A) keyboard 
(B) display 
(C) printer
(D) controls 


17. (A) figure out
(B) to figure out
(C) will figure out
(D) figures out


18. (A) accesses

(B) accessing

(C) accessible

(D) inaccessible


Part 7 Reading Comprehension


Questions 19-23 refer to the foliowing note. Jim,




I have decided to get a new computer for my home office,

and I need your advice to help me select the right one. I

have allocated a certain amount of money from my budget

for this. I think it is enough for a completely new system

including computer, monitor, printer, and scanner. I would

like to continue using the software I already use, so I need

a system that is compatible with my current system and

software. However, I think I should get a different brand. I

have had nothing but trouble with the computer I have

now. It often shuts down without warning, and sometimes I

can’t access my files. I haven’t been able to figure out the

reason for these problems, and no one has been able to fix

it for me.


I plan to go to some stores this Saturday and Sunday to

search for my new computer. Would you be able to go with

me? If not, И1 call you before die weekend to get your

advice. I have a big project coming up next month, so I

would like to get my new computer up and running soon.

Let me know if you can help me this weekend.




19. What does Janet want Jim to help her with?
(A) Finding money to buy a computer.
(B) Accessing her files.
(C) Choosing a new computer.
(D) Repairing her computer.


20. What does Janet plan to do this weekend?
(A) Call Jim.
(B) Go on a date with Jim.
(C) Look for a new computer.
(D) Figure out the reason for her problems.


21. When will Janet’s big project begin?
(A) Saturday.
(B) Sunday.
(C) Before the weekend.
(D) Next month.


22. The word allocated in line 3 is closest in meaning to
(A) earned
(B) designated

(C) borrowed
(D) removed


23. The word access in line 11 is closest in meaning to

(A) save

(B) write
(C) close 
(D) open


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